The availability of the customer and tech support that a cloud hosting company provides will tell you a lot about the services which they offer as well. When you are allowed to use only email messages and tickets, you have most probably discovered a reseller not the actual web hosting supplier. When this is the case, you'll have to wait for a few days to get a problem resolved as the reseller may not be checking their communication regularly or they may have to consult with the real hosting company for extra assistance. When the provider offers different means of communication with fast response time which are available at any moment, they are almost certainly the top provider, not a reseller. So you will receive prompt assistance and excellent support since they will have instant access to the servers where your account is. Whatever the problem - technical or sales, it's always much better to communicate with your hosting company right away via your preferred way of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for our cloud hosting packages are twenty-four-seven, thus you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you already have an account, you're able to open a support ticket in addition to the other three options for communication. You're able to select the most suitable way to contact us based on where you are or the equipment you're using. We will assist you for more or less any webhosting-related query that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the max response time will never exceed 60 minutes.

24/7 Customer Support in Semi-dedicated Servers

We know how essential it is to receive timely support, particularly if your website is not running properly for some reason. Our semi-dedicated servers feature 24/7 customer and tech support, which means that if anything happens, you are able to use several methods to let us know - telephone line with a couple of local numbers internationally, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and general issues, which means that in case you do not have an account yet, for instance, you'll be able to find additional information about our solutions, or we can assist you with less demanding technical matters. The second two options are for solely tech matters or everything that's more time-consuming due to the fact that it's easier to follow the conversation between you and our tech support team. The guaranteed maximum response time for them is just one hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day to receive assistance as you may need to do with various other providers.