One-Hour Response Guarantee in Cloud Hosting
If you are using any of our cloud hosting and you have an enquiry or stumble upon a certain predicament, you can contact us 24-7 by submitting a ticket or by writing an e-mail and we guarantee that you’ll get a reply in less than sixty minutes. If the issue can be resolved, we will do it before we reply to you, while in case there is something that you have to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try, etc. Usually, you’ll obtain a reply within thirty minutes max, which suggests that waiting around for hours and hours or even for more than 1 day to get help is something out of the question. Our 1-hour response time guarantee applies to any question that you might have – billing, general or technical.
One-Hour Response Guarantee in Semi-dedicated Servers
Because of the fact that we understand how critical it is to obtain prompt help, we promise that you won’t ever have to wait around for more than sixty minutes to get an answer to any ticket that you open through your semi-dedicated server CP. In reality, you will rarely have to wait around for more than 20-30 minutes and this applies to any issue regardless of its nature – general, technical or billing. Moreover, our tech and customer support team is working 24-7-365, which is the reason why even if you open a ticket during legal holidays, you’ll always get a fast reply, which will include the answer to a query, the solution to a complication or the information needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day hanging around awaiting an answer like you would with other hosting companies.