A live chat is among the ways of communication offered by some web hosting suppliers as a part of their support services. Depending on the company, the chat is used for billing, pre-sales and/or technical support. This way of communication is faster in comparison to a support ticket and it'll make it much more unlikely to misspell or misunderstand something as compared to a telephone call with a representative. In addition, if the issue that you experience requires some time to be examined and taken care of, you're able to do something else at the same time rather than just waiting, as you'd have to do when you call. Also, you can take advantage of a live chat support service without charge as long as you have Internet accessibility even when your web hosting provider is based in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As a part of the support services that we offer for all our cloud hosting, we've live chat support that is available every day, even on holidays. You are able to contact us no matter if you already have an account or not, as we can assist you with almost anything, ranging from supplying you with basic info on our solutions in case you are not a customer yet and you're thinking about acquiring one of our packages, to assisting you with installing an email account in an email client. Some issues are more complicated and time-consuming, and you'll need to take advantage of the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you time and help you in real time on the live chat for a lot of things.

Live Chat Support in Semi-dedicated Servers

Using the live chat support service that we offer with all of our semi-dedicated servers, you will be able to get the replies for any questions you may have or get various problems taken care of without delay. The service is accessible each and every day, which means that you are able to talk to an agent even on holidays and weekends. In the event that you're not sure which package would be better for your sites or if our leading-edge cloud hosting platform matches some system requirements, you may join our live chat before you purchase anything. In case you are an active customer, you can get more info about billing issues, account settings along with various common technical problems you may have, for instance in case you cannot set up an e-mail account in a client on your personal computer. The live chat will save you a lot of time regardless where you are or when you contact us.