There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. It is the least complicated medium of communication for several reasons. If no client support staff representative is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. Also, you can copy/paste large pieces of info without worrying about typographical errors, and if a given issue needs more time to be fixed or a number of responses have to be exchanged, all the info will be in the exact same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, so if you need to supply info or to follow instructions, you will need to use no less than two different admin dashboards and this number might increase if you desire to administer multiple domains. Besides, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing through your files or configuring various settings. The ticketing system is being closely monitored 24-7-365 by our client care team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive assistance. In contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information concerning any technical or billing issue. Besides, you can read a number of educative articles, which will help you solve the most commonly confronted challenges yourself.

Integrated Ticketing System in Semi-dedicated Servers

The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you will not need an additional support platform to touch base with our client support team – you can do it on the spot in the event that you confront an issue. Opening a new ticket requires several clicks and tracking down an older one is equally simple. With our intelligent search option, you can swiftly track down any ticket that you have already opened. You can post a ticket at any particular moment in time since our technical support engineers are available 24x7x365 and respond in no more than 60 minutes, even though it rarely takes that much to obtain a reply. With Hepsia, you will have everything in one single place and you can forget about having to sign in and out of two or more platforms to solve a simple problem.