24/7 Customer Support in Cloud Hosting
The customer and technical support services for our cloud hosting packages are twenty-four-seven, thus you can forget all about waiting for a couple of days so as to receive assistance. If you aren't our client yet, you can give us a call, chat with an agent or send an e-mail message. In case you already have an account, you're able to open a support ticket in addition to the other three options for communication. You're able to select the most suitable way to contact us based on where you are or the equipment you're using. We will assist you for more or less any webhosting-related query that you have or problem that you can encounter and even if you contact us during the weekend or on official holidays, we'll be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the max response time will never exceed 60 minutes.
24/7 Customer Support in Semi-dedicated Servers
We know how essential it is to receive timely support, particularly if your website is not running properly for some reason. Our semi-dedicated servers feature 24/7 customer and tech support, which means that if anything happens, you are able to use several methods to let us know - telephone line with a couple of local numbers internationally, live chat, email messages and support tickets. The first two choices are for billing, pre-sales and general issues, which means that in case you do not have an account yet, for instance, you'll be able to find additional information about our solutions, or we can assist you with less demanding technical matters. The second two options are for solely tech matters or everything that's more time-consuming due to the fact that it's easier to follow the conversation between you and our tech support team. The guaranteed maximum response time for them is just one hour, the actual one - 15-20 min, therefore you won't need to wait for a whole day to receive assistance as you may need to do with various other providers.