If you ever have any queries with regards to your web hosting account or if you experience a problem with your websites, you will have to touch base with the web hosting company’s customer support team. It may not make any difference how quickly they will respond if you have a general question, but a problem such as a misapplied web app update, for instance, may lead to your website becoming broken or invisible on the web. And the longer you have to wait for the support team to lend you a hand, the longer the site will be out of order. In case you offer services or goods online, any downtime will influence your site harmfully and you may lose current or prospective visitors. A lot of hosting providers, predominantly resellers, handle e-mails and tickets within twenty four hours, but in the Internet sphere that’s far too long, since clients will rarely return to a site that’s not working properly for extended intervals.

One-Hour Response Guarantee in Cloud Hosting

If you are using any of our cloud hosting and you have an enquiry or stumble upon a certain predicament, you can contact us 24-7 by submitting a ticket or by writing an e-mail and we guarantee that you’ll get a reply in less than sixty minutes. If the issue can be resolved, we will do it before we reply to you, while in case there is something that you have to do on your end, we’ll give you all the required details – what settings to check, what workable solutions to try, etc. Usually, you’ll obtain a reply within thirty minutes max, which suggests that waiting around for hours and hours or even for more than 1 day to get help is something out of the question. Our 1-hour response time guarantee applies to any question that you might have – billing, general or technical.

One-Hour Response Guarantee in Semi-dedicated Servers

Because of the fact that we understand how critical it is to obtain prompt help, we promise that you won’t ever have to wait around for more than sixty minutes to get an answer to any ticket that you open through your semi-dedicated server CP. In reality, you will rarely have to wait around for more than 20-30 minutes and this applies to any issue regardless of its nature – general, technical or billing. Moreover, our tech and customer support team is working 24-7-365, which is the reason why even if you open a ticket during legal holidays, you’ll always get a fast reply, which will include the answer to a query, the solution to a complication or the information needed to resolve an issue yourself – if there’s something that you need to do on your end. If you use our services, you won't ever need to spend a whole day hanging around awaiting an answer like you would with other hosting companies.