Integrated Ticketing System in Cloud Hosting
With a cloud hosting from us, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing through your files or configuring various settings. The ticketing system is being closely monitored 24-7-365 by our client care team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive assistance. In contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information concerning any technical or billing issue. Besides, you can read a number of educative articles, which will help you solve the most commonly confronted challenges yourself.
Integrated Ticketing System in Semi-dedicated Servers
The support ticket system that we are using is incorporated into the Hepsia Control Panel, which we’ve created for our semi-dedicated servers, which goes to say that you will not need an additional support platform to touch base with our client support team – you can do it on the spot in the event that you confront an issue. Opening a new ticket requires several clicks and tracking down an older one is equally simple. With our intelligent search option, you can swiftly track down any ticket that you have already opened. You can post a ticket at any particular moment in time since our technical support engineers are available 24x7x365 and respond in no more than 60 minutes, even though it rarely takes that much to obtain a reply. With Hepsia, you will have everything in one single place and you can forget about having to sign in and out of two or more platforms to solve a simple problem.