There are a number of ways in which you can contact the web hosting company whose services you are using, but the one that you will always find regardless of which company you pick is a ticketing system. It is the least complicated medium of communication for several reasons. If no client support staff representative is available at the moment and they are all busy, a telephone call may not be replied to, but a ticket will always be received. Also, you can copy/paste large pieces of info without worrying about typographical errors, and if a given issue needs more time to be fixed or a number of responses have to be exchanged, all the info will be in the exact same place, so each party can always see the steps taken by the other one. The disadvantage of using tickets to contact your web hosting company is that they’re typically separate from the hosting platform, so if you need to supply info or to follow instructions, you will need to use no less than two different admin dashboards and this number might increase if you desire to administer multiple domains. Besides, a lot of hosting providers respond to tickets after several hours, or even once in every twenty four hours, and for you as a customer, this simply means wasted time whilst awaiting a reply.

Integrated Ticketing System in Cloud Hosting

With a cloud hosting from us, you will never need to leave your account. Our ticketing system is incorporated into the Hepsia Control Panel, which is used to manage your entire web presence. You can seamlessly access any support ticket while you’re browsing through your files or configuring various settings. The ticketing system is being closely monitored 24-7-365 by our client care team and the response time is maximum 60 minutes, but it seldom takes more than 20 minutes to receive assistance. In contrast with some other web hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you need and request information concerning any technical or billing issue. Besides, you can read a number of educative articles, which will help you solve the most commonly confronted challenges yourself.