Support Channels

  • 1 hour ticket response time
  • An Easy–to–Navigate Help Center Section

  • In the Control Panel you can find an exhaustive Help Center section offering a plethora of instructional articles and regularly asked questions. They are compiled by our support team of qualified technicians. Just fill in your question and our smart platform will return the most suitable answer.

  • Top quality support service
  • Tutorial Video Clips

  • We have compiled a selection of step–by–step video tutorials that detailedly explain how to take care of a common problem connected with your cloud hosting account. You’ll find the how–to video clips in the Help section.

  • Intuitive help center
  • A Sixty–Minute Support Ticket Response Guarantee

  • All semi–dedicated servers are backed up by a 24/7/365 support service and feature a 1–hour response guarantee. Our practiced customer service technicians will be available 24x7x365 and will rectify any problem that you might have within less than one hour after the client support ticket submission. In the majority of cases, an answer will be provided to you in less than 20 minutes.